10A trousers are for man only?
Yes, at the moment, but we are working on a female model.
How can I be sure in choosing the right size for me?
Visit our Trouser Detail page, in the Size section, you’ll find the measure of waist, pelvis and thigh.
Do you ship overseas?
No, we don’t at the moment. To find items, you can visit one of our stores and retailers. Find the location of our stores here.
What is the maximum height for wearing them?
The suspender elastic bend can be adjusted for people up to 195cm tall, the hem is unfinished to let the wearer decide the exact lenght.
Can I order a custom trouser?
Yes, you can. You can get a custom made, choosing your fabric, lining and fitting writing at firstname.lastname@example.org or visit www.aaaaaaaaaa.it
Can I order a bigger size?
Yes, you can. You can get a custom made at email@example.com
I can’t find a certain item in your web shop, is there any chance I may find it elsewhere?
The best way to get a hold of the items that are not available in the web shop is to sign up to our waiting list for the product.
That way, your order will receive priority when the item comes back in stock.
Another way to find items is to visit one of our stores and retailers. Find the location of our stores here.
How do I find my size?
Take a look at our size guide to find your own size. If you have any further questions, you are welcome to contact us and we will assist you.
How do I return an item?
During the 8 days following the delivery of your order, you may request a refund of items, which you must return to us in perfect condition and accompanied by the original invoice. Shipping charges on returned merchandise are at the customer’s expense.
You will find a form at the back of your receipt, which has to be filled out correctly. Remember to state your order number. Also clarify which items you are sending back, and why you wish to return them.
Refunds for returned merchandise will be made to the original purchaser’s credit card within two weeks of the return of the product.
How do I exchange an item?
During the 8 days following the delivery of your order, you may request an exchange of items, which you must return to us in perfect condition and accompanied by the original invoice.
Shipping charges on the returned merchandise are at the customer’s expense. However, 10A will not charge additional shipping on exchanges.
You will find a form at the back of your receipt, which has to be filled out correctly. Remember to state your order number and to clarify which items you are sending back.
For security reasons, we do not save your payment information in our database. Therefore, you are not able to exchange an item for a more expensive one. If you make an exchange for a less expensive item, you will receive a refund to the original purchaser’s credit card.
Items bought on a sale will not be exchanged.
Will there be any additional costs to my order?
We charge shipping on all orders, please go to checkout to check your shipping cost
Orders to countries outside the European Union (EU) may be subject to VAT, import duties and/or taxes. These additional charges must be rendered by you in order for your package to clear customs. Please contact your local customs office for more information.